Fortune Games FAQ — answers to all your questions

No. fortune games allows only one account per person. Attempting to create multiple accounts using the same mobile number, email, or device may result in permanent suspension of all associated accounts and forfeiture of any stored balance.

Yes, you can update your mobile number, email, and password from Account Settings. However, changing your name or date of birth requires KYC verification — contact our support team for assistance.

KYC (Know Your Customer) is the identity verification process. It's required for withdrawals and large transactions. Simply upload a photo of your National ID (NID) or passport to complete verification. Approval is typically granted within 24 hours.

Yes, you can request to deactivate or close your account at any time. Email us at support@fortunegames.ws. Make sure to withdraw any available balance before closing your account.

fortune games supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: All major Bangladeshi banks
• Debit/Credit Card: Visa, Mastercard
• Cryptocurrency: USDT, BTC

All payments are fully encrypted and secure.

Minimum Deposit Amount ৳500 BDT. Minimum Withdrawal Amount BDT 1,000. The maximum withdrawal limit per day is ৳50,000 BDT (higher limits may apply for verified accounts).

Processing times vary by payment method:

• bKash / Nagad: 15 minutes to 2 hours
• Rocket: 30 minutes to 4 hours
• Bank Transfer: 1–3 Business Days
• Crypto: 30 minutes to 24 hours

Withdrawals may be delayed if KYC verification is incomplete.

Fortune Games charges no fees on deposits. Withdrawals are generally free as well, though network fees may apply for bank transfers and crypto, depending on the provider's policies.

If the amount doesn't appear in your account within 15 minutes of depositing, first collect your transaction ID. Then email support@fortunegames.ws with the transaction ID, amount, and date. Issues are typically resolved within 1 hour.

After your first deposit as a new member, the welcome bonus is credited to your account automatically. The bonus amount depends on the deposit size. Wagering requirements must be met before the bonus can be used. See the promotions page for full details.

The wagering requirement is the condition that bonus funds must be wagered a set number of times. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to place BDT 20,000 in bets before the bonus can be withdrawn. The bonus cannot be cashed out until this condition is met.

Yes, Fortune Games offers active members daily login bonuses, cashback, and free spin promotions. Log in every day to earn consecutive rewards. Full bonus details are available on your account dashboard.

Share your referral link or code with friends. When a friend successfully registers and makes their first deposit, both you and your friend will receive a bonus. Your referral code can be found in your account dashboard.

fortune games offers:

• Live Casino: Roulette, Blackjack, and Baccarat with live dealers
• Slots: 500+ slots with unique themes
• Sports Betting: cricket, football, kabaddi
• Lottery: Daily & Weekly Lottery Draws
• Crash Games: Aviator, JetX, and more
• Table Games: Poker & card games

Yes. All games on Fortune Games come from licensed providers and are powered by an RNG (Random Number Generator). Every outcome is completely random and independently audited by a third party.

Any active bets are saved if you get disconnected. Log back in and your game will automatically resume where you left off. If a fair outcome can't be confirmed due to a connection issue in a live game, the support team will resolve it manually.

Yes, Fortune Games is fully mobile-optimized. You can play all games from any smartphone browser. There's no separate app, but the site runs just as smoothly as one.

Yes. fortune games uses AES-256 encryption and SSL/TLS technology. Your personal information is never sold or shared with third parties. See Privacy Policyfor details.

Log in to your account → Settings → Security → Enable Two-Factor Authentication. You can use SMS OTP or Google Authenticator on your mobile. With 2FA active, your account stays secure even if your password is compromised.

Change your password immediately and enable 2FA. Then email support@fortunegames.ws with full details. Our security team will act quickly and, if necessary, temporarily lock your account.

Fortune Games offers 24/7 support:

• Email: support@fortunegames.ws
• Live Chat: Chat button at the bottom-right of the site
• Response time: 24 hours by email, 5 minutes via live chat

For urgent issues, always use live chat.

For any complaint, send full details to support@fortunegames.ws. Include your account ID, a description of the issue, and any supporting evidence (screenshots). All complaints are targeted for resolution within 48 hours.

fortune games is fully committed to responsible gaming. Responsible Gaming The page has detailed guides, self-exclusion tools, and information on support organizations. If you feel your gaming is getting out of control, reach out to support immediately.