Will I get my balance back if I self-exclude?

Yes. Any balance remaining in your account when Self-Exclusion is activated will be returned through the standard withdrawal process. Our support team will assist you every step of the way.

Can deposit limits be reduced immediately?

Reducing your deposit limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — to prevent impulsive decisions.

What's the Difference Between a Cool-Down and Self-Exclusion?

A cooling-off period is a temporary break (24 hours to 6 weeks) that lifts automatically once it expires. Self-exclusion is longer-term (6 months to 5 years) and cannot be cancelled before the period ends. For serious issues, self-exclusion is the better choice.

What should I do if someone I know has a problem?

Reach out to us at support@fortunegames.ws. Third-party reports are taken seriously as well. All matters are handled with complete confidentiality. If possible, providing the person's account details (email or username) helps us act faster.

Can someone under 18 open an account?

No. Fortune Games strictly enforces an 18+ policy. Age verification is mandatory during registration. Any underage account is immediately closed and deposited funds are returned.

fortune games | Responsible Gaming – Set Limits and Play Safely

1 What Is Responsible Gaming?

Responsible gaming isn't just about playing less — it's a mindset. Fortune Games believes that online gaming is a great experience only when it's part of your entertainment, not the center of your life.

Responsible gaming means knowing your limits, staying within them, and never letting gaming take priority over family, work, or personal life. When it brings you joy, it's in the right place. But when it starts causing anxiety, debt, or family problems — that's the signal to stop and take stock.

At fortune games, every player is treated as a valued guest. Our commitment goes beyond providing a gaming platform — your overall well-being is just as important to us.

What fortune games Does to Ensure Responsible Gaming:

Keeps your total spending and time per session easily accessible
Detects unusual gaming patterns and sends proactive alerts
No account is activated without age verification
Provides self-exclusion and limit-setting tools free of charge
Customer support staff are specially trained on responsible gaming practices

2 The Golden Rules of Safe Gaming

Follow these simple but effective guidelines for responsible gaming. Keeping these in mind will ensure gaming stays enjoyable:

1

Set your budget first, then play

Decide before you start playing how much you're willing to spend today. Whatever you lose should be money you can afford to lose — never bet with money you need to live on.

2

Stick to Your Time Limits

Keep an eye on the clock. Make sure gaming doesn't eat into time with family, sleep, or work. A healthy habit is a maximum of 1–2 hours per day.

3

Don't Chase Your Losses

Thinking "just one more round and I'll win it back" after a loss is the most dangerous trap. Step away when you lose. Come back the next day with a clear head.

4

Don't Play When You're Stressed or Under the Influence

Decisions made in anger, sadness, or under stress are often ones you'll regret. Avoid gaming when you're not in the right headspace.

5

Take Regular Breaks

Take at least a 10–15 minute break every hour. Stand up, take a short walk, drink some water. Staying in front of a screen for too long is bad for your health.

3 Signs of Problematic Gaming

Gaming addiction creeps up gradually — not overnight. Watch out for these warning signs:

Level	Warning Signs	What to Do
Basic	Spending beyond your budget, playing longer than planned	Set Limits, Take Breaks
Moderate	Chasing losses, hiding activity from family, disrupted sleep and work performance	Use Self-Exclusion, Tell Someone You Trust
Serious	Gambling on credit, abandoning work or studies, damaged relationships, emotional distress	Get Immediate Help, Close Your Account

Ask Yourself: Has gaming negatively affected anything important in your life over the past month? If the answer is yes, now is the time to act.

Understand Your Risk Level

Low Risk — Recreational

SecureWithin Limits

Moderate Risk — Caution Advised

Pay AttentionSet Your Limits

High Risk — Seek Help

Take Action NowContact Support

4 Fortune Games Safety Tools

We want you to take control of your own safety. That's why Fortune Games provides several powerful tools in your account, completely free of charge:

💰

Deposit Limit

Set a maximum deposit limit for daily, weekly, or monthly spending in advance. Once set, it cannot be changed for 24 hours.

Effective Immediately

📉

Loss Limit

Automatically end your session once a set loss amount is reached. The best way to make clear-headed decisions.

Recommended

⏱️

Session Timer (Session Limit)

Set a daily time limit for how long you play. You'll receive a reminder when time is up, and you'll be logged out if needed.

Highly Effective

❄️

Cooling-Off Period

Pause your account for anywhere from 24 hours to 6 weeks. No deposits or bets can be placed during this period.

Temporary Break

🚪

Self-Exclusion

Exclude yourself completely for 6 months to 5 years. During this time, you will receive no account access, bonuses, or promotions. Self-exclusion cannot be reversed by you once activated.

Long-Term Protection

To use these tools, go to your account settings or email us directly at support@fortunegames.ws. Our team will respond within 24 hours.

5 Check Yourself

Answer the questions below honestly. If you answer "Yes" to 3 or more, we encourage you to reach out to fortune games Support.

1. Do you feel restless or irritable when you're not gaming?

Yes, often Occasionally No, never

2. Have family or friends ever expressed concern about your gaming?

Yes, multiple times Mentioned Once No, no one has

3. Have you chased losses by playing more to win back what you lost?

Yes, several times Once or Twice Never

4. Is gaming affecting your sleep, eating, or work?

Yes, Regularly Sometimes No, no issues

6 The Role of Family

Gaming addiction doesn't just affect one person — it impacts the whole family. Family members can play a key role:

Watch for signs that a family member may be spending excessive time online
When financial problems arise, start an open conversation — with empathy, not anger
Before judging or criticizing, try to understand the issue — addiction is a mental health condition
Use Fortune Games' support to submit a third-party report
Seek professional counselling if needed
Family Support Is the Greatest Strength on the Road to Recovery

If you're concerned about a family member, write to us at support@fortunegames.ws. We'll handle the matter confidentially and take the necessary steps.

7 How to Get Help

Asking for help isn't weakness — it takes real courage. If you or someone close to you is struggling, take the steps below:

📧

Fortune Games Support

Talk directly with our team. Whatever the problem — we're here to help, no judgment.

support@fortunegames.ws

🛑

Activate Self-Exclusion

Pause your account right now. The pause will take effect within 24 hours of your request.

Immediate Action

💬

Tell Someone You Trust

Talk openly with family or friends. Don't fight this alone — bring them in. Having someone by your side makes the path out of addiction much easier.

The Most Important Step

Keep in Mind: Fortune Games is always with you on your responsible gaming journey. Our customer support team is specially trained and available 24/7, every day of the week.

At Fortune Games Responsible Gaming – Keep the fun within limits

6 Core Pillars of Responsible Gaming

What fortune games Does to Ensure Responsible Gaming:

Responsible Gaming FAQs

Play Responsibly — Join Fortune Games