Fortune Games' Terms & Conditions – Complete Guidelines

These Terms & Conditions ("Terms") form a legal agreement between Fortune Games ("we", "the Platform") and the user ("you", "the Player"). By accessing or using the Fortune Games website, you confirm that you have read, understood, and agreed to these Terms.

Fortune Games is an internationally licensed online gaming platform. We offer slots, Live Casino, Sports Betting, lottery, and other gaming services — all provided for entertainment purposes.

To open an account at Fortune Games, you must provide accurate and truthful information. The following details are required at the time of registration:

• Full Name (as per National ID)
• Active mobile number
• Valid email address
• Date of Birth (for age verification)

Each individual may only One Account create one account. Opening multiple accounts under the same name, address, device, or payment method is strictly prohibited.

Account Security

Keep your account password strictly confidential. You are responsible for all activity carried out through your account. If you suspect any unauthorized access, please notify us immediately.

Fortune Games strictly enforces an 18+ policy. No one under the age of 18 is permitted to use this platform.

To be an eligible user, you must:

• Must be at least 18 years of age
• Must be of sound mental health
• Voluntary self-exclusion must be lifted before access is restored
• You must play with your own funds, not borrowed money

Withdrawal Terms

Before submitting a withdrawal request, make sure that:

• Your KYC verification is complete
• First withdrawal must be made via the same method used for the deposit
• Wagering requirements must be met before withdrawing from your bonus balance
• No active investigation on the account

Fortune Games regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are clearly stated on the offer page.

Wagering Requirement

To withdraw bonus funds, you are generally required to wager a specified multiple of the bonus amount. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to place BDT 5,000 in bets.

• Welcome Bonus: typically 10x–20x wagering requirement
• Reload Bonus: typically 5x–10x wagering requirement
• Free Spin Winnings: Typically 30x wagering

If any bonus abuse is detected, Fortune Games reserves the right to void the bonus and any associated winnings.

All games at Fortune Games use internationally certified RNG technology, ensuring every outcome is completely random and unbiased.

Keep the following in mind while playing:

• Game results are final and cannot be changed
• If a bet is voided due to a technical error, the full bet amount will be refunded
• If your internet connection drops during a game, the result will be saved in the system
• Each game has its own minimum and maximum bet limits

The following activities are strictly prohibited on Fortune Games. If detected, your account will be permanently suspended:

• Creating or Using Multiple Accounts
• Bonus Abuse or Bonus Arbitrage
• Any form of fraud or hacking attempt
• Using automated software or bots
• Money Laundering or Illegal Financial Transactions
• Attempting to access another user's account
• Cyberattacks against the platform

Fortune Games reserves the right to close or suspend an account for any of the following reasons:

• Breach of Terms
• Providing false information during KYC verification
• In the event of suspicious financial activity
• If found to be a minor
• Requesting voluntary self-exclusion

You may request account closure at any time. Any verified balance will be returned to you upon closure.

Fortune Games firmly believes that gaming is a form of entertainment and should never be seen as a source of income. We encourage all players to game responsibly.

Available Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Loss Limit: Set a maximum loss limit within a defined time period
• Session Limit: Set a limit on how long you play in a single session
• Cooling-Off: Temporarily suspend your account for 24 hours to 30 days
• Self-Exclusion: Close your account for an extended break

To use these tools, contact us at support@fortunegames.ws.

Protecting your personal information is our top priority. Fortune Games uses your data solely for the following purposes:

• Account Verification & Management
• Payment Processing
• Customer Support
• Fraud Prevention
• Legal Compliance

For more details, visit our Privacy Policy read.

For any disputes or complaints, please reach out to our support team first. We aim to resolve most issues within 48 hours.

How to file a complaint:

1. Send a detailed email to support@fortunegames.ws
2. Clearly state your account number and describe the issue
3. Attach relevant screenshots or supporting evidence
4. Our team will reach out and begin an investigation

Fortune Games reserves the right to modify, amend, or revoke these terms and conditions at any time. For significant changes:

• A notification will be sent to your registered email
• A notice will be clearly posted on the website
• The date of any changes will be clearly stated

Continued use of the site after any changes will be considered acceptance of the updated terms.